Maintenance Request

Our goal is to handle every maintenance issue in both a timely and efficient manner. If this is a life-threatening emergency, call 911 immediately. Please use the following options to submit a maintenance request: 

Online: Request help with routine issues online through the tenant portal. Click the link below to log in to your portal and submit a new maintenance request. Describe thoroughly what the problem is, what you’ve already done to mitigate the problem, and include pictures when possible.


Text: Text our 24/7 maintenance line at (336) 863-3414 to quickly alert us to issues, including emergencies.

Over the Phone: If you’d prefer to speak with a live agent, call our 24/7 maintenance line (same number as above) and follow the prompts to connect with a representative. From there, we’ll connect you with the first available agent.

*Issues or damage including plumbing stoppages caused by the tenant’s negligence or misuse is the tenant’s responsibility. In such cases, repairs will be made, but the tenant will be charged for the cost of labor and materials.